Leadership often thrusts us into unexpected roles, and none more challenging than that of the impromptu mediator
This module is designed to bridge this critical skills gap. Don’t let the lack of formal mediation training hold you back from being an effective leader. This module equips you with practical, proven techniques to transform workplace disputes from potential disasters into opportunities for growth and understanding. Whether you’re dealing with a minor disagreement or a full-blown crisis, you’ll learn to approach each situation with confidence and skill.
Key takeaways
After this module, you will be able to:
- Master essential mediation skills to manage conflicts effectively
- Learn techniques for facilitating constructive dialogue between conflicting parties
- Develop the ability to identify and address the root causes of disputes
- Enhance your communication skills to mediate with empathy and impartiality
- Improve your leadership effectiveness by fostering a harmonious work environment
- Learn strategies to reduce workplace tension and improve team morale
- Increase team cohesion and productivity through effective conflict resolution
Module Agenda
Module 1 – The Hidden Nature of Conflict
Neuroscience of Conflict, Conflict Resolution Styles, Conflict Iceberg, Life of a Conflict
Module 2 – The Power of Communication
NLP Model of Communication, Body Language & Rapport, Non-Violent Communication, Effective Questions
Module 3 – Emotional Intelligence & Empathy
Active Listening, Daniel Goleman EQ, Empathy Bingo, Listening and Empathy Ex
Module 4 – Intelligent Leadership
Managing Conflict, Adaptive Leadership Theory, Case Study Ex
Module 5 – The Resolution Framework
Benefits of Resolution, The Framework, Resolution Triage, Resolution Champions
Module 6 – Mediation in the Workplace
Practical Experience + Application of Learning
